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February 2020

Policy Forum - NHS Targets and Complaints

Wednesday 26th February, 2020 - 10:00 to 15:30

About this event

Who is it for?

All Healthwatch staff.

What will you learn?

The NHS is currently reviewing the national 4-hr A&E waiting time target as well as other national targets in elective care, cancer, and mental health.

  • Hear an update on the progress of the Clinically-led Review of NHS Access Standards from NHS England, understand the impact of possible changes to national NHS targets, and have an opportunity to contribute your views to the outcome of the review.
  • Hear from local Healthwatch whose work has directly informed the review and consider how the Healthwatch network can use this model of working for future policy impact.
  • Have an opportunity to contribute to the development of the national complaints standards framework currently being developed by the Parliamentary and Health Service Ombudsman.

Who is running this training?

This event will be led by Urte Macikene, Senior Policy Analyst at Healthwatch England

Contact details

If you have a question about this event, please contact Urte Macikene at