Elderly white male standing in front of a sign that says 'talk to us'
July 2021

Planning virtual visits

Monday 12th July, 2021 - 10:00 to 11:30

About this event

Since March 2020 local Healthwatch have followed government guidance and have stopped face-to-face engagement with the public, including Enter and View visits.

Many have started to consider other ways to observe health and care services and developed the term ‘virtual visits’. As described in our guidance these cannot be referred to as Enter and View, but are a useful engagement tool at this time.

Working with Healthwatch Doncaster and Healthwatch Newham and considering examples that have been shared on Workplace, we have produced a checklist of things you may want to consider when planning your own virtual visits. This session will take you through that list and offer you the chance to discuss the benefits and challenges of virtual visits and ask any questions.

Who is this event for?

Healthwatch staff who are considering, planning or already delivering virtual visits, including those who think it may be a good idea but don’t know where to start.

What will you learn?

We cover things to think about within the key stages of a virtual visit:

  • Planning
  • Volunteer involvement
  • Key lines of enquiry
  • On the day
  • Accessibility and technology
  • After the visit

Who is running this event?

Bren McGowan – Healthwatch England

Marianne Patterson – Healthwatch England

Sandie Hodson – Healthwatch Doncaster

Leonardo Greco – Healthwatch Newham

All day event: