A Woman stood outside of some buildings
October 2021

Measuring success

Thursday 7th October, 2021 - 10:00 to 12:00

About this event

Your Theory of Change identifies the long-term outcomes you’re seeking to achieve in a particular area of work. But how will you know if you achieve these? What measures might you use to evidence your success and prove your longer-term impact? What key performance indicators could you use which are realistic to collect?

The challenge of juggling resources to monitor success of past projects alongside ongoing delivery of new work is one that confronts every Healthwatch. In our learning need survey and in Quality Framework conversations you have said you would like to have further opportunities to explore your approach to planning for impact. This webinar provides an opportunity to consider your approach to measuring what you’ve achieved for service users.

Who is this event for?

This event is for Healthwatch Chief Officers and senior managers who report to their board.

What will you learn?

The workshop will particularly involve discussions about:

  • The pros and cons of investing more resources in identifying longer-term impact.
  • What would perfect impact reporting look like and how could we move closer to it than where we are now?
  • What evidence of success is enough to allow us to better promote our impact?

Who is running this event?

Jon Turner, Impact Programme and Regional Network (North West) Manager and colleagues from the Network Development Team.

Contact details

If you have any questions about this session, please contact Jon Turner. 


All day event: