Action learning set for information and signposting staff (group one)

Information and signposting staff have told us that they would welcome the opportunity to discuss challenges they face in their role and receive support from peers.

This action learning set will help build your confidence and skills in handling information and signposting calls and providing excellent service to the public. You will work with a small group of staff from other local Healthwatch to share experiences and help each other consider the best way to handle different scenarios and challenges. The focus will be on skills and confidence development, rather than knowledge of health and care services. You will agree on actions that you will carry out between sessions to help you in your role.

The group will meet once a month for six months, and each person will have the opportunity to present a challenge or scenario for the group to focus on.

You must have the permission of your manager to take part. You must be able to attend all six sessions, and by signing up, you are committing to do so. Only one place per Healthwatch is available. These are:

Session 1 – Monday 4 July 10 AM – 12.30 PM

Session 2 – Monday 1 August – 10 AM – 11.30 AM

Session 3 – Monday 5 September 10 AM – 11.30 AM

Session 4 – Monday 3 October 10 AM – 11.30 AM

Session 5 - Monday 7 November – 10 AM – 11.30 AM

Session 6 – Monday 5 December 10 AM – 11.30 AM

Who is this event for?

Local Healthwatch staff who provide information and signposting

Type of event

Action learning set – a highly interactive programme of sessions for the same small group of people in a confidential and supportive space. Action learning solves problems and develops people because it allows participants to think critically and work collaboratively.

What will you learn?

During the action learning set, you will:

• Have dedicated time to consider the types of challenges you experience in your role
• Explore with colleagues how to address these challenges and get the best outcome for your service users
• Practice presenting and questioning techniques as well as reflecting and giving feedback.
• Present a challenge, receive observations and agree on actions to take away and try within your role.
• Update your colleagues on your progress during the next session

Who is running this event?

Delana Lawson, Regional Manager (North East and Yorkshire) and Quality Assurance Programme Manger

Marianne Patterson, Learning and Development Manager