Commissioning an effective local Healthwatch

Local authorities have a legal duty to commission a local Healthwatch. Our guidance explains the steps you can take to commission an effective Healthwatch service.
Women standing in front of a Healthwatch pop-up banner.

About this resource 

This guidance is for local authority commissioners of local Healthwatch. It includes:

  • The statutory requirements relating to Healthwatch.
  • The local authorities' role in commissioning a local Healthwatch for their area.
  • Healthwatch England's role and how this relates to both local authorities and local Healthwatch.
  • The Healthwatch Quality Framework, which has been developed to underpin effective Healthwatch commissioning and delivery.
  • A checklist to support local authorities when developing a tender specification, contract or grant agreement.

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Commissioning an effective local Healthwatch

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