How to get involved with our work on hospital discharge

Download communications resources to share our report on people's experiences of hospital discharge during the coronavirus pandemic.
Doctor and senior man wearing facemasks during coronavirus outbreak.

In partnership with British Red Cross, our latest report reviews the experiences of 590 people who were discharged from hospital in the first peak of the cornavirus pandemic. You can help share the findings of our report by using the publication communications resources below to encourage local stakeholders to take action on our reccomendations. 

Read the report

Publication communications resources

Letter for stakeholders
Press release
Social media messages

The survey

We collected people’s experiences of the new hospital discharge process via a survey from the 21 July - 21 August 2020. This feedback will be used to help the NHS plan how people leave hospital now and in future busy periods.

The survey was tested with seven local Healthwatch and eight partner organisations, including the British Red Cross. 

You can download Word versions of the survey to use for your own work on hospital discharge. 

Download patient survey
Download carer survey

Survey communications resources

We used the #BecauseWeAllCare campaign materials to encourage people to share their experiences of hospital discharge. If you are doing work on hospital discharge locally, you can use the following templates for your communications (these templates were originally developed to help promote our national survey). 

News story

Publish a launch story on your website to tell about our work on hospital discharge and how they can get involved. 

Download news story

Social media messages

Use these messages on your social media channels to encourage people to share their story of leaving hospital.

Download social media messages

Email for supporters

Adapt our template email to encourage local people to give their feedback. 

Download email copy

Press release template

Use the press release template to raise awareness of the survey. 

Download the press release

Theory of Change

There are many tools for understanding how organisations make a difference. One that is widely used is called ‘Theory of Change’. This is a description of a sequence of events that is expected to lead to a particular desired outcome. Healthwatch England produced a Theory of Change for this campaign during the planning stage and is sharing it with you here so you can see the broad outcomes that we’re seeking to achieve.

You can find out more about how to better demonstrate impact using Theory of Change in our Making a Difference Toolkit. If you would like a copy of the template that was used to produce the Theory of Change diagram here then please contact Impact Programme and Regional Network (North West) Manager, Jon Turner.

Download Theory of Change

What are people telling you about their experiences of COVID-19?

We want to know what COVID-19 advice and information people are asking you for or issues they are raising. This is so we can spot any gaps in information, identify any issues and keep Government and the NHS informed. Let us know the issues people are raising with you.

Tell us more