1. Help us understand the training and support you need

    Network News -

    We want to find out more about the training and support you need to do your job. Take five minutes and tell us what you think.

  2. CRM guidance - Importing contacts and activities

    Guidance -

    Find out how to save time by importing contacts or activities in bulk to the CiviCRM.

  3. CRM guidance - managing contacts using relationships

    Guidance -

    Find out how to make your data as useful as possible, by using the relationships function on the CRM.

  4. CRM guidance - searching and exporting data

    Guidance -

    Find out more about the different ways that you can search for and export data using the CiviCRM.

  5. CRM guidance - groups, smart groups and tags

    Guidance -

    Find out how to use groups, smart groups and tags to manage your data.

  6. CRM guidance - creating and managing events

    Guidance -

    Find out how you can use your CiviCRM to manage events.

  7. CRM guidance - managing access to your CiviCRM

    Guidance -

    It is important to regularly check who has access to your CiviCRM. Find out how to add and remove permissions to your CRM.

  8. CRM guidance - requesting a new password

    Guidance -

    Find out how to regain access to your CiviCRM if you have forgotten your password.

  9. CRM guidance - how to customise your data

    Guidance -

    Find out how you can customise your CRM to meet your local needs.

  10. CRM guidance - using contacts

    Guidance -

    Find out more about what contacts are, and how to add, edit and delete a contact using the CiviCRM.

  11. CRM guidance - creating an activity

    Guidance -

    Find out how to create and configure new activity types for your Healthwatch.

  12. CRM guidance - managing cases

    Guidance -

    Find out how you can use cases to track complex sequences of interactions between people in your organisation and contacts in your CRM.

  13. CRM guidance - using email marketing on the CRM

    Guidance -

    The CiviCRM allows you to create, send and track email marketing all from one place. This resource explains how to do that.

  14. Template: Privacy statement and cookies policy for your website

    Guidance -

    Every local Healthwatch is required to publish a privacy statement and cookies policy on your website, outlining how you manage data and personal information. This guidance will explain what to include and provides templates you can use.

  15. A guide to Enter and View

    Guidance -

    Find out more about Healthwatch powers to Enter and View health and care services, including key questions to ask during each stage of the process.

  16. Consent for case studies and photography

    Guidance -

    It's important that you have consent for any case studies or photography you use. Read our guidance on how to ask for consent in your local work, and steps when using Healthwatch England photography.

  17. Sir Robert meets with Health Select Committee to talk about health legislation and the role of public engagement

    Network News -

    The NHS Long Term Plan suggests changes to legislation to make it easier to make decisions at an ICS/STP level. Sir Robert plans to outline how people can continue to have a say in these decisions but the need for more funding to make it happen.

  18. Where next for our policy work?

    Network News -

    With our business plan now published, we wanted to let you know where we aim to focus our efforts when it comes to influencing national health and care policy and practice.

  19. How to write and pitch your story to the media

    Guidance -

    Having your story covered by a local paper or influencer is a great way to reach more people and encourage your community to share their views about local services.

    Here are some top tips to help you write and pitch your story or press notice.

  20. Our plan for Volunteers' Week 2019

    Blog -

    Volunteers' Week is a great opportunity for us to thank Healthwatch volunteers and encourage more people to get involved with our work.

  21. Working with your local Joint Strategic Needs Assessment

    Guidance -

    Find out more about how the benefits of effectively engaging with your local JSNA (updated February 2024 to reflect the Health and Care Act 2022)

  22. An introduction to Healthwatch - new e-learning induction launched

    Network News -

    Our new e-learning induction will help new starters learn a little bit more about Healthwatch and what we do.

  23. Healthwatch induction - e-learning

    E-learning -

    Take our new e-learning induction will help you gain a shared understanding about who we are, what we do, and how we make a difference.

  24. How to make the most of your annual report content

    Guidance -

    Putting together your annual report can be challenging, but it can also give you some great content you can use to engage people with your work. Here's how you can make sure your hard work doesn't go unnoticed.

  25. How to make sure local hospitals are helping those facing homelessness

    Guidance -

    Some NHS services have a legal duty to alert their local housing authority if they identify someone who they believe is homeless or at risk of becoming so. Find out the questions you can ask your NHS to understand if they are meeting this duty.

  26. Template: Record keeping and retention schedule

    Guidance -

    Create your own retention and record keeping schedule using our template as a guide.

  27. Working with partners - Special Educational Needs and Disability (SEND)

    Guidance -

    Find out how you can use your evidence and insight about people's experiences of health and social care to work with partners to help improve local services for your community.

  28. Policy Forum - Special Educational Needs and Disability

    Guidance -

    See the notes from the July Policy Forum as well as presentations from the day.

  29. Tell us what you thought about the Long Term Plan Engagement work

    Network News -

    Our collective work on the NHS Long Term Plan was a new way of working for the network. We want to know more about your views on the successes, challenges and ideas for improvement for future projects.

  30. Healthwatch Network Awards 2019: the shortlist

    Network News -

    With just under one month to go until the Healthwatch Network Awards, take a look at this year's shortlist.