Action learning set for information and signposting staff

Staff who provide information and signposting to the public as part of their role tell us how challenging it can often be. Supporting callers in difficult circumstances can test your skills and confidence, and the level of demand can sometimes mean you’ve little time to pause and reflect after a call.

Signing up for this series of action learning sets will allow you to work with a small group of staff from other local Healthwatch and a trained discussion facilitator to share experiences and help each other consider ways to manage different scenarios and challenges.

This isn’t about specific knowledge of health and care services. It’s about developing your personal skills for the role and finding new approaches to your work that suit your style.

The group will meet once a month for six months, and each person will have the opportunity to present a personal challenge or scenario for the group to focus on. This can be related to any part of your role for Healthwatch. You’ll then agree on actions that you’ll carry out before the next session.

As part of the first extended session, we will induct you and the other group members into the action learning set approach and explain how it will guide future discussions. This will include practicing how to ask open questions that help the person presenting their challenge to explore the issue and find solutions.

You must have permission from your manager to take part. You must be able to attend all six sessions, and by signing up, you are committing to do so. Only one place per Healthwatch is available. The dates are:

Session 1 – 9.30am – 12.30pm – 30/07/24 - (180mins)

Session 2 – 10am – 11.30am – 20/08/24 - (90mins)

Session 3 – 10am – 11.30am – 17/09/24 - (90mins)

Session 4 – 10am – 11.30am – 15/10/24 - (90mins)

Session 5 – 10am – 11.30am – 05/11/24 - (90mins)

Session 6 – 10am – 11.30am – 03/12/22 - (90mins)

Type of event

Action learning set – a highly interactive programme of sessions for the same small group of people in a confidential and supportive space. Action learning solves problems and develops people because it allows participants to think critically and work collaboratively.

Who is this event for?

Local Healthwatch staff who provide information and signposting as part of their role.

What will you learn?

During the action learning set, you will:

• Understand what action learning is.
• Have dedicated time to consider the types of challenges you experience in your role.
• Explore with colleagues how to address these challenges and get the best outcome for your service users.
• Practice presenting and questioning techniques.
• Develop your listening skills.
• Present a challenge, receive observations, reflect on new ideas and agree on actions to take away and try within your role.
• Update your colleagues on your progress during the next session

Who is running this event?

Jon Turner, Impact Manager and Regional Manager (North West), Healthwatch England

Delana Lawson, Quality Assurance Manager and Regional Manager (North East, Yorkshire & Humber), Healthwatch England

Marianne Patterson, Learning and Development Manager, Healthwatch England