Our shared values
Our five shared values, developed in conjunction with the Healthwatch network in 2024 are:
- Equity: Embracing inclusivity and compassion, establishing profound connections with the communities we serve, and empowering them.
- Collaboration: Nurturing both internal and external relationships, fostering transparent communication, and partnering to amplify our impact.
- Independence: Championing the public's agenda, serving as purposeful and critical allies to decision-makers.
- Truth: Operating with unyielding integrity and honesty, fearlessly advocating truth to those in power.
- Impact: Pursuing ambitious endeavours to effect meaningful change for individuals and communities while remaining accountable and holding others accountable.
Contracting and funding
Read about how the contracting, funding and commissioning of Healthwatch works, and our respective roles within that landscape.
Each year many Healthwatch use their unique positions with their local health and social care systems to bring in millions of pounds in additional income.
Find out how and read about the highly competitive rates local Healthwatch typically charge which are a fraction of those you will normally find with commercial research and polling companies.
Also covered is Healthwatch England’s role in providing advice and support to local authority commissioners, as well as Healthwatch providers.
Peer and regional networks
Delivering vital Healthwatch services can be challenging but you're not alone.
Healthwatch support each other through various regional and topic-based networks and meetings, while we keep you informed via regular sessions with our chief executive, chair and key staff members.
Topic-based networks cover areas including volunteer management, integrated care systems, and equality, diversity, equity, and inclusion. There are also regular sessions covering campaigns and communications, research and patient safety.
Collaborative working
Collaborative working is a crucial part of running a Healthwatch.
Find out about some key partners you will need to engage with, read how liaising with the Care Quality Commission (CQC) works and learn how and when to escalate issues to us.
You can also access the Project Collaboration Matrix - a tool showing projects that Healthwatch are planning over the next 12 months and may be interested in collaborating on.