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NHS Hospital Sign

COVID-19 Second Phase Response: What have NHS services been told?

Find out what NHS services have been told about resuming routine care.

NHS England and NHS Improvement have written to NHS services about the second phase of the response to COVID-19.

How to share COVID-19 related issues with us

Find out how you can share evidence, raise concerns or ask questions about COVID-19

Communicating with the public during the COVID-19 outbreak

This guidance aims to support staff and volunteers to communicate the service that local Healthwatch can offer during the current COVID-19 outbreak and offers communications advice on seeking public feedback about care...

The guide includes key messages that you can use in your communications, as well as links to further communication resources

Lady speaking to member of the public

A guide to running Healthwatch

Find out more about how to run a Healthwatch, including how to meet your legal obligations and exercise powers.

12 February 2020

Women standing in a hospital

Videos to explain who we are and what we do

We've produced some videos to explain the different areas of Healthwatch, helping us to explain who we are and what we do. You can share these on your social media, website or in presentations.

18 November 2019

Person holding shape of a home in their hands

How to make sure local hospitals are helping those facing homelessness

Some NHS services have a legal duty to alert their local housing authority if they identify someone who they believe is homeless or at risk of becoming so. Find out the questions you can ask your NHS to understand if they...

In this article we look what the 'Duty to Refer' is, the services it applies to and the questions you can ask to make sure those facing...

23 October 2019

Teenage girl standing in front of a Healthwatch banner

Volunteers' Week 2020: Help thank everyone who gives up their time for us

Volunteers’ Week runs from 1-7 June. Say thanks and help raise awareness of why volunteering matters for those who support us.

An example of a social media card you can create

Branded resources to support your coronavirus communications

You can now download and edit a range of branded Healthwatch resources, which you can use to communicate COVID-19 messages to the public and stakeholders.

Picture of an empty health and care service

Changes to CQC’s approach to inspection and regulation

In response to COVID-19, CQC has changed its approach to ensuring the safety and quality of care. Find out what they are doing and how you can help support them.