About this event
This session will be led by a local Healthwatch for staff and volunteers who answer phone calls from the public. You will find out how to structure your conversation to best help the caller and to support your wellbeing.
Type of event
Interactive learning session to small audience
Please come prepared to share examples from your own experience and support your colleagues. Joining in with your camera on will be appreciated.
Who is this event for?
Local Healthwatch staff and volunteers who answer phone calls from the public. It will cover the basics so be suitable for people who are new in their role, but also serve as a useful refresher for more experienced call handlers.
What will you learn?
In this session you will:
- Learn how to begin a call
- Know how to explore and clarify the caller's issue
- Learn techniques for ending a call
- Understand what to do after a call
Who is running this event?
Belinda Burke, Healthwatch Bucks
