About this event
Members of the public contact Healthwatch for advice and information about health and social care services. You might receive calls from people in distress, who could be at risk to themselves or others, or where there might be a safeguarding concern. We have a duty of care to keep the person safe, while getting them the help they need.
Note: this course will discuss suicide.
This session led by Healthwatch Bucks will help you to manage these types of calls
Type of event
Interactive learning session to small audience
Please come prepared to share examples from your own experience and support your colleagues. Joining in with your camera on will be appreciated.
Who is this event for?
Local Healthwatch staff and volunteers who answer phone calls from the public. Suitable for people who are both new in their role, but also serve as a useful for more experienced call handlers.
Note this is not a substitute for local authority safeguarding training but can be used to compliment such training.
What you will learn?
By taking part in this session, you will:
- understand how to assess risk
- be introduced to safeguarding, within the context of taking calls from the public
- know what to do if you take a call from someone with suicidal thoughts
- understand what to do after a call
- be able to ask questions and receive support from the session lead and your colleagues
Who is running this event?
Belinda Burke, Healthwatch Bucks
Contact details
If you have a question about this session, please contact the events team on: