A guide to Enter and View

Find out more about Healthwatch powers to Enter and View health and care services, including key questions to ask during each stage of the process.
Group of people in a GP waiting room, waiting for their appointment

About this resource

Healthwatch have a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved.

This guide aims to provide guidance to Healthwatch on their power to Enter and View health and care services. It includes recommended practice based on learning from the Healthwatch Network.

It includes: 

  • Where Enter and View can take place
  • Who can carry out an Enter and View visit
  • Key questions to ask covering the different stages of Enter and View
  • Responding to reports and recommendations

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