What to do when a Healthwatch changes provider
Use this checklist if your Healthwatch changes provider. It includes the steps local authorities, outgoing and incoming providers need to consider during this transitional period, to ensure the public continue to receive a good service.
About this resource
It is important that when a new provider takes over a local Healthwatch contract, the public continue to receive an uninterrupted service and there is no reputational risk to the Healthwatch brand.
This guidance aims to help both outgoing and incoming providers understand their responsibilities, and how they should work together to hand over key information and assets.
It includes advice on:
- Ensuring smooth communication
- Local Healthwatch's legal requirements
- Work priorities and delivery
- Who owns data
- How to access resources
Downloads
What to do when a Healthwatch changes provider