Workvivo: A guide to getting started
We want to help you get the most out of our new online community hub, Workvivo. We've put everything you need to get started in one place.
Workvivo Walkthrough
This is the recording from the launch walkthrough webinar. It covers elements such as how to post, change your notifications, access spaces, changes to teams, and much more.
Healthwatch Online Community Tips and Tricks
On the platform, we have a dedicated space (the new name for groups) with walkthroughs of all the main features, whether you use the desktop version or the mobile app.
New account request or account amendments
If you or a colleague needs access to Workvivo or you require amendments to your accounts that you cannot change yourself, please complete the form:
FAQs
How do I get an account?
If you had an active account on Workplace, you will receive an email on Thursday, 17 July, welcoming you to the new platform and asking you to set up a new password. If you have not received this welcome email by Friday, 18 July, please let us know via the form, Tell us if you would like access to Workvivo, and we'll get you set up.
What if I've got/requested an account but am having problems?
Please email networkcomms@healthwatch.co.uk and we'll come back to you shortly (please do use the form linked above though to request new accounts)
How can I access the mobile Workvivo app?
The mobile app is one of the best ways to interact with the new platform. You can search your app store for Workvivo or download it directly from the Apple App Store for iOS or Google Playstore for Android.
You can then access Workvivo as usual with your username and password.
Why are we moving away from Workplace?
Meta announced that they are retiring Workplace on 31 August 2025.
Why wasn’t the network consulted on this move? We should have had the opportunity to have our say on a new platform.
We have heard from prior feedback on the current platform to consider for a new platform, and given the timelines to find an alternative platform, procure it, and start to mobilise a new platform, any further meaningful consultation would have delayed this. However, we will have a dedicated space on the new platform for your feedback that will be reviewed for potential future updates.
What will happen to all of our information?
When Meta closes the Workplace platform on 31 August 2025, all user data and information will be deleted within 30 days. As part of the transition to Workvivo we have migrated all data across, with the exception of private chats and search history. Basic information in user profiles, groups, and posts will all be migrated to the new platform. Migrated content may vary on how it looked on Workplace, but all the information is retained.
Why are you opening a new platform if Healthwatch is being closed down?
While Secretary of State Wes Streeting has said he intends to close Healthwatch we have to wait for new legislation to come into effect before this can happen. In this period of uncertainty, we are continuing with planned work, which includes launching Workvivo.
Meta is retiring Workplace in August, so a replacement for the platform was needed. In light of recent news, the need for a community space to share their thoughts, receive updates, and engage in discussions will be of even greater importance.