Following the expected closure of Workplace, we are pleased to show you the new platform Workvivo, which we are calling Healthwatch Online Community.

This session will be a live demonstration and walkthrough of the platform. Highlighting what’s the same and what’s new to ensure everyone can find what they are looking for. It will also provide information and links to the platform's mobile app.

Followed by a Q&A session to answer any queries you might have about the new platform.

There has been a lot of interest in AI and discussion about how different Healthwatch are using it in their work. 

This meeting is an opportunity to hear from two Healthwatch about their own approach and the policies they have developed. You will also hear from Healthwatch England about our approach and be able to bring your own ideas, questions and challenges to discuss with your peers.   

Canva templates and assets

Useful templates and assets to help you with your digital and traditional marketing activities.
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Healthwatch core skills framework 2025/26

This framework will help you see the skills you use in your role, identify any gaps and find the support you need to develop or fine tune them.
Woman showing some paperwork to a group of people sat around desks

You told us that you would find it helpful if we grouped our learning and development offer into pathways linked to key Healthwatch roles and responsibilities.

There are some core activities that all local Healthwatch must do.  These will be carried out by different people in each local Healthwatch, so we have focused on activities rather than job titles.  We have a range of training, peer networks, guidance, and e-learning courses to help you develop your skills and build your confidence in these areas.  The activities are: 

  • Welcome to Healthwatch 
  • Providing information and advice to the public 
  • Gathering views from the public 
  • Making views known and using them to improve services 
  • Reaching people and communicating the difference we make  
  • Managing volunteers 
  • Running a Healthwatch  

How to use the framework 

There is a page for each core activity with the keys skills you need to carry them out and the learning opportunities that will help you. New members of staff or volunteers may want to complete the whole pathway, more experienced people may just want to plug gaps in their learning.  

Everyone learns differently so we have colour coded the different learning opportunities so you can choose which suits you best. Where there are several learning opportunities next to a skill, you can choose which suits you best and do as many as you wish.  The links will take you straight to the session to book, the e-learning course or the resource to download.   

From left to right you will see webinars, e-learning courses, peer network meetings, guidance documents then bespoke support.  This is not in any priority order, just for ease of reading.  

Downloads

Core skills framework

We know local Healthwatch want to be able to produce their own easy read materials, as part of the Healthwatch commitment to accessibility and inclusion. We have invested in training from Easy Read UK who have already worked with local Healthwatch and receive good feedback.

This training is delivered in two parts and you MUST be able to attend both of the following sessions to take part.

Session one – 10/9 from 9.30am to 1pm

Session two – 24/9 from 1pm to 2.30pm

We know local Healthwatch want to be able to produce their own easy read materials, as part of the Healthwatch commitment to accessibility and inclusion. We have invested in training from Easy Read UK who have already worked with local Healthwatch and receive good feedback.

This training is delivered in two parts and you MUST be able to attend both of the following sessions to take part.

Session one – 11/6 from 9.30am to 1pm

Session two – 25/6 from 1pm to 2.30pm

Many of you requested support with income generation in the 2024 learning needs survey.

This session is an opportunity to explore fundraising opportunities outside of your core Healthwatch contract and to delve deeper into income generation. It is for people with more income generation experience than the ‘Bidding Basics’ session.

It will help you identify how to find new income generation opportunities and make the right bid decisions for your Healthwatch. You will explore how to break into new markets and work in partnership to develop your future sustainability.

Many of you requested support with income generation in the 2024 learning needs survey.

This session is an introduction to bid writing. It will help you understand the bidding process and how to get your Healthwatch bid ready. It will help you gain the skills and confidence to plan a successful bid process, and you will take away hints and tips for writing a winning bid.

Type of event

This is in interactive session with active participation. It will include presentations, information sharing and interactive activities.

This session will be led by Healthwatch Bucks for staff and volunteers who answer phone calls from the public. You will find out how to structure your conversation to best help the caller and to support your wellbeing.

This is an entry level course, which can be followed by sessions on how to manage difficult calls and understanding safeguarding and risk. 

Progress has been made to advance the rights of LGBTQ+ individuals (who make up approximately 1.8 million people) in the UK. Yet we know that growing up LGBTQ+ in an intolerant society, experiencing prejudice and rejection, can exacerbate health inequalities and have a negative impact on health outcomes compared to the general population.

This session will help you understand health inequalities impacting the LGBTQ+ community and help you with inclusive language and understanding to support your engagement activities with LGBTQ+ communities.