About this resource

Healthwatch have a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved.

This guide aims to provide guidance to Healthwatch on their power to Enter and View health and care services. It includes recommended practice based on learning from the Healthwatch Network.

It includes: 

• Where Enter and View can take place
• Who can carry out an Enter and View visit
• Key questions to ask covering the different stages of Enter and View
• Responding to reports and recommendations

About this resource

A business continuity plan helps ensure that business process can continue during a time of emergency or disaster. For example, the building has no power, staff are unable to get in due to adverse weather conditions, there is an emergency meaning all staff should stay home, or there is a key system failure .

We have developed a template that you can use to create your own business continuity plan. The template highlights key bits of information that you should include to ensure that your organisation is ready and able to respond to situations when they arise such as:

• Key staff members contact details
• Critical suppliers contact details
• Key actions that should take place to prevent risk to the business and staff