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• Working with partners - Special Educational Needs and Disability (SEND)

  Guidance - 26 July 2019
  Find out how you can use your evidence and insight about people's experiences of health and…

• Template: Record keeping and retention schedule

  Guidance - 20 June 2019
  Create your own retention and record keeping schedule using our template as a guide.

• How to write and pitch your story to the media

  Guidance - 16 May 2019
  Having your story covered by a local paper or influencer is a great way to reach more people and…

• A guide to Enter and View

  Guidance - 23 April 2019
  Find out more about Healthwatch powers to Enter and View health and care services, including key…

• Consent for case studies and photography

  Guidance - 23 April 2019
  It's important that you have consent for any case studies or photography you use. Read our…

• CRM guidance - using email marketing on the CRM

  Guidance - 15 April 2019
  The CiviCRM allows you to create, send and track email marketing all from one place. This resource…

• CRM guidance - managing cases

  Guidance - 15 April 2019
  Find out how you can use cases to track complex sequences of interactions between people in your…

• CRM guidance - creating an activity

  Guidance - 15 April 2019
  Find out how to create and configure new activity types for your Healthwatch.

• CRM guidance - using contacts

  Guidance - 15 April 2019
  Find out more about what contacts are, and how to add, edit and delete a contact using the CiviCRM.

• CRM guidance - how to customise your data

  Guidance - 15 April 2019
  Find out how you can customise your CRM to meet your local needs.