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  • Mystery shopping guidance

    Guidance - 13 February 2023
    Mystery shopping is a research methodology that you can use to gain insight into how services in…
  • Campaign support: NHS COVID-19 app

    Guidance - 24 September 2020
    The NHS COVID-19 app has been launched to help notify users if they have come into contact with…
  • COVID-19 test and trace: Your questions answered

    Guidance - 3 June 2020
    Find out the answers to some common questions about the NHS test and trace service to help you…
  • Funding your organisation during COVID-19

    Guidance - 27 April 2020
    Significant pressures have been placed on the running of local Healthwatch with COVID-19. You may…
  • Three questions to think about before planning public engagement online

    Guidance - 25 March 2020
    Take a look at the things you should think about before doing any online or remote engagement with…
  • What’s in the COVID-19 winter plan?

    Blog - 15 September 2021
    The Government has published plans for tackling COVID-19 this autumn and winter. Our policy advisor…
  • Update from Sir Robert Francis: June 2020

    Blog - 4 June 2020
    In his latest blog, Healthwatch England Chair, Sir Robert Francis discusses a new joint campaign…
  • What is the NHS COVID-19 contact tracing app?

    Blog - 7 May 2020
    The NHS has started testing a coronavirus (COVID-19) contact-tracing app. Find out what we know so…
  • Six ways to work well from home

    Blog - 23 March 2020
    Working remotely presents all sorts of challenges, and can feel isolating, but there are lots of…

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