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  • Learning and development calendar 2026/27

    Guidance - 1 April 2026
    Check out the learning and development planner to see what events we are planning over the next…
  • Healthwatch core skills framework 2026/27

    Guidance - 1 April 2026
    This framework will help you see the skills you use in your role, identify any gaps and find the…
  • Winter Plan Toolkit 2024-2025

    Guidance - 28 October 2024
    This toolkit has resources to help you market your services, gather care experiences and share…
  • Good practice in managing your information and signposting service

    Guidance - 14 August 2023
    Have you had an increase in the number of people contacting you for information and signposting?…
  • Annual Satisfaction Survey and Healthwatch People Diversity Survey

    Guidance - 4 August 2023
    As part of our ongoing commitment to enhance the effectiveness of our support to you and promoting…
  • Mystery shopping guidance

    Guidance - 13 February 2023
    Mystery shopping is a research methodology that you can use to gain insight into how services in…
  • How to word consent

    Guidance - 20 January 2023
    This document includes examples of how to word consent and explicit consent questions and…
  • Data sharing agreement

    Guidance - 11 January 2023
     All Healthwatch are required to sign a data sharing agreement, take a look at the template.
  • Using Excel to collect data

    Guidance - 7 December 2022
    Healthwatch need a way to collect, store and analyse their data. This guidance covers low cost…
  • Getting started with Smart Survey

    Guidance - 23 June 2022
    Are you using Smart Survey? Read our guidance to help you get started.

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