How can the Quality Framework help you?
The framework is a self-assessment tool, developed in conjunction with local Healthwatch to help you explore key questions such as:
- Which aspects of our work are more effective and what can we improve?
- What factors drive our success?
- What impact are we making?
Support to complete the framework
You can use the guide to help you complete the framework. It will explain each section of the Quality Framework, what you need to consider and how to answer the questions.
Complete the sections of the Quality Framework
Section One - Leadership
This section looks at the importance of having clear goals and a rationale for the work you prioritise.
Section two - people
This section will help you see whether you have the right knowledge, skills and support in your team.
Section three - Sustainability
This section will help you look at whether you can plan and operate effectively, as well as adapting to the changing needs of communities.
Section four - Collaboration
This section recognises the value of working in partnership, and of learning from other Healthwatch.
Section five - Engagement
This section will help you look at how you reach out to all sections of your community, gather people’s views, provide advice and information, and involve people in your work.
Section six - Influence
This section will help you look at the difference you make by ensuring those in charge of health and care services hear and act on people's views.
Related content
Quality Framework
The Quality Framework aims to provide a shared understanding of the key ingredients for running an effective Healthwatch.
Find out how the tool works and how to sign-up.
Guidance
The Quality Framework: How can it help you?
Find out what the quality framework is, how you can get involved, and how it’s being used by local Healthwatch boards and leaders to improve their work.
Network News
Your story: How the quality framework helped us
The Quality Framework tool helps you work out the strengths and weaknesses of your service. Healthwatch Northumberland walk us through how they used it and the lessons they learned.
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Your story: The difference the Quality Framework made – immediate results and one year on.
The Quality Framework is a self-assessment tool that helps you understand areas for improvement. Healthwatch Haringey tells us about the benefits this process gave them.
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Your story: How using the Quality Framework helped us
The Quality Framework is a tool that helps you understand the strengths and weaknesses of the service you provide. Learn from Healthwatch Cambridgeshire and Peterborough the benefits of using the system and how it helped them.
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Your story: How using the Quality Framework led to improvements
The Quality Framework can help you evaluate your service by highlighting strengths and weaknesses. Healthwatch Worcestershire explains how the Quality Framework helped them create an action plan and build better community relations.
Blog
Need extra help or support?
If you need help or have questions about completing the Quality Framework please feel free to get in touch with Delana, our Quality Assurance & Regional (North East) Manager.