Resources

This guide sets out the importance of quality assuring your research and the steps you can take to ensure your research is as good as it can be throughout the research process.

Have you just joined local Healthwatch as a lead officer? Take our online induction to learn more about the role of local Healthwatch, how to provide an effective service, and the support available from Healthwatch England.

Find out more about decision making, including how to meet your legal obligations, with tips on gathering information and prioritising your work plan.

As we move into an increasingly digital world it's important to get the basics right. Take a look at this e-learning module on how to engage with people online.

People who live with dementia are a group often excluded from engagement. This guide describes an approach to gathering their views, including partnership working, co-production and engaging through community groups.

Co-production allows seldom heard groups to explore issues on their terms - with you facilitating, rather than driving. This guide shares how to co-produce a research project with seldom heard groups.

Video diaries are a great way of capturing people’s real-time experiences. This guide shares how to engage with people using video diaries.

Help track the impact your work is making to increasing equality using this impact assessment template.

The NHS COVID-19 app has been launched to help notify users if they have come into contact with someone who tests positive for COVID-19. Find out how you can support the campaign to get people to download the app.

After hearing from over 80 Healthwatch about how they've used digital tools since COVID-19 to engage with people online, we’ve put together some tips based on what you’ve told us and included learning from Healthwatch England too.

This guidance outlines how you can effectively plan your research and the areas that you will need to consider throughout your research project. 

If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.