Guidance
CRM guidance - groups, smart groups and tags
Find out how to use groups, smart groups and tags to manage your data.
Guidance
CRM guidance - searching and exporting data
Find out more about the different ways that you can search for and export data using the CiviCRM.
Guidance
CRM guidance - managing contacts using relationships
Find out how to make your data as useful as possible, by using the relationships function on the CRM.
Guidance
CRM guidance - Importing contacts and activities
Find out how to save time by importing contacts or activities in bulk to the CiviCRM.
Guidance
How to tell a strong story
Powerful stories are key to our work. Find out some of the steps you can follow to write an engaging story.
Guidance
CRM guidance - finding and merging contacts
Make sure your CRM contains good quality data by making sure you don't have duplicate contacts on your CRM.
Guidance
How you can help put people at the heart of future stroke services
Read our briefing about how Healthwatch can make sure people have a say about the reconfiguration of stroke care.
Guidance
Business continuity template
An editable template for planning your business recovery during an emergency or disaster.
Guidance
Template: Doing a Data Protection Impact Assessment
Data protection Impact Assessments are a requirements under the General Data Protection Regulation. Here we explain how an when you should carry one out and provide you with a template.
Guidance
How to engage your local MP or councillor
Make sure that local elected representatives are kept informed about what people think of local health and care services. Follow our short guide to building an effective relationship with MPs and councillors.
Guidance
Template: Information Asset Register
Data protection legislation requires you to record how you manage information. This resource provides you with a template you can use to do this.
Guidance