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  • Good practice in managing your information and signposting service

    Guidance - 14 August 2023
    Have you had an increase in the number of people contacting you for information and signposting?…
  • Annual Satisfaction Survey and Healthwatch People Diversity Survey

    Guidance - 4 August 2023
    As part of our ongoing commitment to enhance the effectiveness of our support to you and promoting…
  • Mystery shopping guidance

    Guidance - 13 February 2023
    Mystery shopping is a research methodology that you can use to gain insight into how services in…
  • How to word consent

    Guidance - 20 January 2023
    This document includes examples of how to word consent and explicit consent questions and…
  • Data sharing agreement

    Guidance - 11 January 2023
     All Healthwatch are required to sign a data sharing agreement, take a look at the template.
  • Using Excel to collect data

    Guidance - 7 December 2022
    Healthwatch need a way to collect, store and analyse their data. This guidance covers low cost…
  • Involving more people with learning disabilities in your work

    Guidance - 23 October 2022
    How can you involve people with learning disabilities in your work? Take a look at how Healthwatch…
  • Getting started with Smart Survey

    Guidance - 23 June 2022
    Are you using Smart Survey? Read our guidance to help you get started.
  • Template: Data sharing agreement

    Guidance - 17 June 2022
    We have designed this template data sharing agreement to support local Healthwatch to share data…
  • Template: Telling people how you will use their data on the phone and in-person

    Guidance - 17 June 2022
    Data protection legislation requires you to explain to people how you will use their data. Download…

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