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  • Template: Telling people how you will use their data on the phone and in-person

    Guidance - 17 June 2022
    Data protection legislation requires you to explain to people how you will use their data. Download…
  • Guide: Data processing and protection

    Guidance - 17 June 2022
    This guidance explains the current data protection law and what this will mean for your local…
  • Template: Data protection policy

    Guidance - 15 June 2022
    Having a data protection policy is essential. Use our template to make sure you meet data…
  • How to complete our annual local Healthwatch survey

    Guidance - 13 June 2022
    To ensure we give you the right support, please fill in the Annual Survey and tell us how things…
  • Template: Privacy statement and cookies policy for your website

    Guidance - 27 April 2022
    Every local Healthwatch is required to publish a privacy statement and cookies policy on your…
  • Working together to deliver a consistent and high performing network

    Guidance - 24 February 2022
    Find out how you can meet the expectations of being part of the Healthwatch network
  • Health and care bill - what it means for you

    Guidance - 14 July 2021
    Find out what is included in the Health and Social Care Bill and how the changes will affect you.
  • Template: Record keeping and retention schedule

    Guidance - 20 June 2019
    Create your own retention and record keeping schedule using our template as a guide.
  • CRM guidance - using email marketing on the CRM

    Guidance - 15 April 2019
    The CiviCRM allows you to create, send and track email marketing all from one place. This resource…
  • CRM guidance - managing cases

    Guidance - 15 April 2019
    Find out how you can use cases to track complex sequences of interactions between people in your…

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