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  • Learning and development calendar 2026/27

    Guidance - 1 April 2026
    Check out the learning and development planner to see what events we are planning over the next…
  • Healthwatch core skills framework 2026/27

    Guidance - 1 April 2026
    This framework will help you see the skills you use in your role, identify any gaps and find the…
  • Workvivo: A guide to getting started

    Guidance - 11 July 2025
    Workvivo is the new platform for our online community. In this article you'll find everything…
  • Winter Plan Toolkit 2024-2025

    Guidance - 28 October 2024
    This toolkit has resources to help you market your services, gather care experiences and share…
  • Website onboarding guidance

    Guidance - 20 September 2024
    Guidance and advice about onboarding your website and how to complete a successful move to our…
  • Cervical screening my way - campaign communications pack

    Guidance - 11 September 2024
    Use this communications toolkit to support our new campaign to increase cervical screening uptake.
  • Accessibility guidance

    Guidance - 17 April 2024
    With more people seeking advice and information and sharing their views with Healthwatch online, it…
  • Good practice in managing your information and signposting service

    Guidance - 14 August 2023
    Have you had an increase in the number of people contacting you for information and signposting?…
  • Annual Satisfaction Survey and Healthwatch People Diversity Survey

    Guidance - 4 August 2023
    As part of our ongoing commitment to enhance the effectiveness of our support to you and promoting…
  • Mystery shopping guidance

    Guidance - 13 February 2023
    Mystery shopping is a research methodology that you can use to gain insight into how services in…

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