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• Call handling guidance

  Guidance - 30 June 2020
  If part of your role is the respond to calls from the public, take a look at three guides that…

• What to do when a Healthwatch changes provider

  Guidance - 4 May 2020
  Use this checklist if your Healthwatch changes provider. It includes the steps local authorities,…

• A guide to running Healthwatch

  Guidance - 12 February 2020
  Find out more about how to run a Healthwatch, including how to meet your legal obligations and…

• Making a difference toolkit

  Guidance - 30 September 2019
  Help make the value of your work recognised and look at this toolkit to help you show the impact…

• A guide to Enter and View

  Guidance - 23 April 2019
  Find out more about Healthwatch powers to Enter and View health and care services, including key…

• CRM guidance - using email marketing on the CRM

  Guidance - 15 April 2019
  The CiviCRM allows you to create, send and track email marketing all from one place. This resource…

• CRM guidance - managing cases

  Guidance - 15 April 2019
  Find out how you can use cases to track complex sequences of interactions between people in your…

• CRM guidance - creating an activity

  Guidance - 15 April 2019
  Find out how to create and configure new activity types for your Healthwatch.

• CRM guidance - using contacts

  Guidance - 15 April 2019
  Find out more about what contacts are, and how to add, edit and delete a contact using the CiviCRM.

• CRM guidance - how to customise your data

  Guidance - 15 April 2019
  Find out how you can customise your CRM to meet your local needs.