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• Helping you with your decision making process

  Guidance - 19 November 2020
  Find out more about decision making, including how to meet your legal obligations, with tips on…

• Call handling guidance

  Guidance - 30 June 2020
  If part of your role is the respond to calls from the public, take a look at three guides that…

• What to do when a Healthwatch changes provider

  Guidance - 4 May 2020
  Use this checklist if your Healthwatch changes provider. It includes the steps local authorities,…

• A guide to running Healthwatch

  Guidance - 12 February 2020
  Find out more about how to run a Healthwatch, including how to meet your legal obligations and…

• Making a difference toolkit

  Guidance - 30 September 2019
  Help make the value of your work recognised and look at this toolkit to help you show the impact…

• Template: Record keeping and retention schedule

  Guidance - 20 June 2019
  Create your own retention and record keeping schedule using our template as a guide.

• A guide to Enter and View

  Guidance - 23 April 2019
  Find out more about Healthwatch powers to Enter and View health and care services, including key…

• Consent for case studies and photography

  Guidance - 23 April 2019
  It's important that you have consent for any case studies or photography you use. Read our…

• Business continuity template

  Guidance - 19 March 2019
  An editable template for planning your business recovery during an emergency or disaster.

• Template: Doing a Data Protection Impact Assessment

  Guidance - 20 February 2019
  Data protection Impact Assessments are a requirements under the General Data Protection Regulation…