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  • How to engage with people using video diaries

    Guidance - 21 October 2020
    Video diaries are a great way of capturing people’s real-time experiences. This guide shares how to…
  • Equality Impact Assessment Template

    Guidance - 25 September 2020
    Help track the impact your work is making to increasing equality using this impact assessment…
  • Campaign support: NHS COVID-19 app

    Guidance - 24 September 2020
    The NHS COVID-19 app has been launched to help notify users if they have come into contact with…
  • Top tips for engaging well with people online

    Guidance - 28 August 2020
    After hearing from over 80 Healthwatch about how they've used digital tools since COVID-19 to…
  • Call handling guidance

    Guidance - 30 June 2020
    If part of your role is the respond to calls from the public, take a look at three guides that…
  • How to start your research project

    Guidance - 8 June 2020
    This guide outlines how you should decide the issues you look at and how to set research aims and…
  • Free online training for volunteers

    Guidance - 4 June 2020
    We share free training and online courses which can be completed remotely by your volunteers.
  • COVID-19 test and trace: Your questions answered

    Guidance - 3 June 2020
    Find out the answers to some common questions about the NHS test and trace service to help you…
  • Managing volunteers remotely

    Guidance - 5 May 2020
    It’s always important to involve and support our volunteers. We look at the best ways to do this…
  • What to do when a Healthwatch changes provider

    Guidance - 4 May 2020
    Use this checklist if your Healthwatch changes provider. It includes the steps local authorities,…

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