About this event
Members of the public contact Healthwatch for advice and information about health and social care services. You might receive calls from people in distress, who could be at risk to themselves or others, or where there might be a safeguarding concern. We have a duty of care help keep the person safe, while getting them the help they need.
This session led by local Healthwatch will help you to manage these types of calls
Event type
Interactive learning session to small audience
Please come prepared to share examples from your own experience and support your colleagues.
Who is this event for?
Local Healthwatch staff and volunteers who answer phone calls from the public. It will cover the basics so be suitable for people who are new in their role, but also serve as a useful refresher for more experienced call handlers.
What will you learn?
- Understand how to assess risk
- Be introduced to safeguarding, within the context of taking calls from the public
- Know what to do if you take a call from someone with suicidal thoughts
Who is running this event?
Belinda Burke, Operations Manager, Healthwatch Bucks
Contact details
If you have any questions please contact
