Since March 2020 local Healthwatch have followed government guidance and have stopped face to face engagement with the public, including Enter and View visits. Many have started to consider other ways to observe health and care services and developed the term ‘virtual visits’.
These cannot be referred to as Enter and View but are a useful engagement tool at this time.
Working with Healthwatch Doncaster and Healthwatch Newham and considering examples that have been shared on Workplace, we have produced this list of things you may want to consider when planning your own virtual visits.
Why use this guide?
This guide aims to help you to:
- Plan a virtual visit
- Support volunteers to take part
- Work with providers
- Think about technology
Healthwatch in Cheshire and the East Riding of Yorkshire have developed questionnaires to support their virtual visits. Healthwatch Waltham Forest has produced a checklist to help in planning.