Planning virtual visits

During the pandemic, Healthwatch were unable to visit services to find out about people's experiences. Across the network, Healthwatch have found other ways of getting insight that may prove useful as an alternative to Enter and View.
Elderly man standing in front of a Healthwatch banner

Since March 2020 local Healthwatch have followed government guidance and have stopped face to face engagement with the public, including Enter and View visits.  Many have started to consider other ways to observe health and care services and developed the term ‘virtual visits’.

These cannot be referred to as Enter and View but are a useful engagement tool at this time. 

Working with Healthwatch Doncaster and Healthwatch Newham and considering examples that have been shared on Workplace, we have produced this list of things you may want to consider when planning your own virtual visits.

Why use this guide? 

This guide aims to help you to: 

  • Plan a virtual visit
  • Support volunteers to take part
  • Work with providers
  • Think about technology

Download the guidance

Supporting documents

Healthwatch in Cheshire and the East Riding of Yorkshire have developed questionnaires to support their virtual visits. Healthwatch Waltham Forest has produced a checklist to help in planning.

Healthwatch East Riding of Yorkshire: 

Managers Questionnaire
Relatives and friends questionnaire
Residents questionnaire
Staff questionnaire

Healthwatch Cheshire: 

Pilot - Discharge questionnaire
Pilot - Family and friends questionnaire
Pilot -Residents questionnaire
Pilot - Staff questionnaire
Pilot - Registered manager questionnaire
Final survey - Relatives questionnaire
Final survey - Residents questionnaire

Healthwatch Waltham Forest

Checklist to help in planning

Have you seen our latest resources?

Get the latest guidance to help you carry out your role at Healthwatch.