Resources

If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.

This guide outlines how you should decide the issues you look at and how to set research aims and objectives.

We share free training and online courses which can be completed remotely by your volunteers.

Find out the answers to some common questions about the NHS test and trace service to help you provide advice to the public when it comes to COVID-19.

It’s always important to involve and support our volunteers. We look at the best ways to do this remotely.

Use this checklist if your Healthwatch changes provider. It includes the steps local authorities, outgoing and incoming providers need to consider during this transitional period, to ensure the public continue to receive a good service.

Significant pressures have been placed on the running of local Healthwatch with COVID-19. You may have changed the way you work, with staff working remotely, and your priorities for the year may have shifted.

Take a look at the things you should think about before doing any online or remote engagement with the public.

Find out more about how to run a Healthwatch, including how to meet your legal obligations and exercise powers.

Email marketing is a great way of developing relationships and communicating with people who have engaged with you in the past or have signed up to hear updates from you in the future.

Understand how to create and add to pages using blocks.

Some NHS services have a legal duty to alert their local housing authority if they identify someone who they believe is homeless or at risk of becoming so. Find out the questions you can ask your NHS to understand if they are meeting this duty.