Resources

The NHS COVID-19 app has been launched to help notify users if they have come into contact with someone who tests positive for COVID-19. Find out how you can support the campaign to get people to download the app.

After hearing from over 80 Healthwatch about how they've used digital tools since COVID-19 to engage with people online, we’ve put together some tips based on what you’ve told us and included learning from Healthwatch England too.

Our aim at Healthwatch is to undertake fair research which isn’t influenced by personal views or preconceptions. This guidance outlines how you can identify and minimise bias in your research so that you can report your findings in an objective way.

This guidance outlines how you can effectively plan your research and the areas that you will need to consider throughout your research project. 

If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.

This guide outlines how you should decide the issues you look at and how to set research aims and objectives.

We share free training and online courses which can be completed remotely by your volunteers.

Find out the answers to some common questions about the NHS test and trace service to help you provide advice to the public when it comes to COVID-19.

It’s always important to involve and support our volunteers. We look at the best ways to do this remotely.

Use this checklist if your Healthwatch changes provider. It includes the steps local authorities, outgoing and incoming providers need to consider during this transitional period, to ensure the public continue to receive a good service.

Significant pressures have been placed on the running of local Healthwatch with COVID-19. You may have changed the way you work, with staff working remotely, and your priorities for the year may have shifted.

Take a look at the things you should think about before doing any online or remote engagement with the public.