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  • Risk and crisis communication plan

    Guidance - 15 July 2021
    Take a look at this example of a risk and crisis communication plan and find out how to write your…
  • The essentials to project planning

    Guidance - 8 July 2021
    Find out how this resource will help you and your team deliver on projects with successful outcomes…
  • Complaints policy template for local Healthwatch

    Guidance - 9 March 2021
    If we make a mistake, it’s important that we work quickly to put things right and learn from what…
  • Helping you to create a robust conflict of interest policy

    Guidance - 13 January 2021
    Find out more about why it’s important your conflict of interest policy is robust, how it can help…
  • Helping you to create a robust code of conduct

    Guidance - 7 January 2021
    Find out why it’s important your code of conduct is tailored to your values, how it can help you…
  • Helping you with your decision making process

    Guidance - 19 November 2020
    Find out more about decision making, including how to meet your legal obligations, with tips on…
  • Call handling guidance

    Guidance - 30 June 2020
    If part of your role is the respond to calls from the public, take a look at three guides that…
  • What to do when a Healthwatch changes provider

    Guidance - 4 May 2020
    Use this checklist if your Healthwatch changes provider. It includes the steps local authorities,…
  • A guide to running Healthwatch

    Guidance - 12 February 2020
    Find out more about how to run a Healthwatch, including how to meet your legal obligations and…
  • Creating blocks on the new website

    Guidance - 11 November 2019
    Understand how to create and add to pages using blocks.

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