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It's important that you have consent for any case studies or photography you use. Read our guidance on how to ask for consent in your local work, and steps when using Healthwatch England photography.

The CiviCRM allows you to create, send and track email marketing all from one place. This resource explains how to do that.

Find out how you can use cases to track complex sequences of interactions between people in your organisation and contacts in your CRM.

Find out how to create and configure new activity types for your Healthwatch.

Find out more about what contacts are, and how to add, edit and delete a contact using the CiviCRM.

Find out how you can customise your CRM to meet your local needs.

Find out how to regain access to your CiviCRM if you have forgotten your password.

It is important to regularly check who has access to your CiviCRM. Find out how to add and remove permissions to your CRM.

Find out how you can use your CiviCRM to manage events.

Find out how to use groups, smart groups and tags to manage your data.

Find out more about the different ways that you can search for and export data using the CiviCRM.

Find out how to make your data as useful as possible, by using the relationships function on the CRM.