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Find out why it’s important your code of conduct is tailored to your values, how it can help you manage challenging behaviours, and meet the needs of the Quality Framework in demonstrating your effectiveness.

This guide sets out the importance of quality assuring your research and the steps you can take to ensure your research is as good as it can be throughout the research process.

Have you just joined local Healthwatch as a lead officer? Take our online induction to learn more about the role of local Healthwatch, how to provide an effective service, and the support available from Healthwatch England.

Find out more about decision making, including how to meet your legal obligations, with tips on gathering information and prioritising your work plan.

As we move into an increasingly digital world it's important to get the basics right. Take a look at this e-learning module on how to engage with people online.

Take a look at some of the best from Healthwatch 2020, which saw over 400 staff and volunteers take part in 23 virtual events over four days.

Learn more about different ways that you can engage with your communities in these three guides, produced by local Healthwatch.

People who live with dementia are a group often excluded from engagement. This guide describes an approach to gathering their views, including partnership working, co-production and engaging through community groups.

Co-production allows seldom heard groups to explore issues on their terms - with you facilitating, rather than driving. This guide shares how to co-produce a research project with seldom heard groups.

Video diaries are a great way of capturing people’s real-time experiences. This guide shares how to engage with people using video diaries.

How do we engage people who can't use the internet, don't have access or feel comfortable talking to us in this way? Find out how local Healthwatch across England are addressing this issue.