Network news

Gavin Macgregor, Head of Network Development talks about why good governance and decision-making is important. He also outlines some of the challenges Healthwatch Chairs say they face running a Healthwatch.

If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.

This guide outlines how you should decide the issues you look at and how to set research aims and objectives.

We share free training and online courses which can be completed remotely by your volunteers.

Find out what the quality framework is, how you can get involved, and how it’s being used by local Healthwatch boards and leaders to improve their work.

In his latest blog, Healthwatch England Chair, Sir Robert Francis discusses a new joint campaign with CQC, our key policy priorities, and support over the coming months.

Find out the answers to some common questions about the NHS test and trace service to help you provide advice to the public when it comes to COVID-19.

The NHS has started testing a coronavirus (COVID-19) contact-tracing app. Find out what we know so far and the issues the public might raise with local Healthwatch.

It’s always important to involve and support our volunteers. We look at the best ways to do this remotely.

Use this checklist if your Healthwatch changes provider. It includes the steps local authorities, outgoing and incoming providers need to consider during this transitional period, to ensure the public continue to receive a good service.

Significant pressures have been placed on the running of local Healthwatch with COVID-19. You may have changed the way you work, with staff working remotely, and your priorities for the year may have shifted.