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  • New videos produced to explain who we are and what we do

    Guidance - 25 March 2025
    Video content is a popular and effective way to engage with your online audience using your website…
  • Media protocol

    Guidance - 16 July 2024
    This protocol outlines our approach to managing media relations and helps clarify the role of the…
  • Social value - why it's important and tips for success

    Guidance - 11 September 2023
    Jon Turner, Impact Programme Lead, considers our social value and gives some useful tips you might…
  • Good practice in managing your information and signposting service

    Guidance - 14 August 2023
    Have you had an increase in the number of people contacting you for information and signposting?…
  • Data sharing agreement

    Guidance - 11 January 2023
     All Healthwatch are required to sign a data sharing agreement, take a look at the template.
  • Risk and crisis communication plan

    Guidance - 15 July 2021
    Take a look at this example of a risk and crisis communication plan and find out how to write your…
  • Call handling guidance

    Guidance - 30 June 2020
    If part of your role is the respond to calls from the public, take a look at three guides that…
  • A guide to running Healthwatch

    Guidance - 12 February 2020
    Find out more about how to run a Healthwatch, including how to meet your legal obligations and…
  • Business continuity template

    Guidance - 19 March 2019
    An editable template for planning your business recovery during an emergency or disaster.
  • Online induction for local Healthwatch Chairs and board members

    E-learning - 29 April 2021
    Have you just joined local Healthwatch as a board member? Or would you like to brush up on your…

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