NHS Hospital Sign
COVID-19 Third Phase Response: What have NHS services been told?
Find out what NHS services have been told about returning services to near pre-COVID-19 levels, preparing for winter and locking in the benefits that the response to COVID-19 has resulted in.
6 August 2020
Guidance
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Storytelling tips
Take a look at these tips and tools for storytelling based on shared experiences from the British Red Cross, Age UK and more.
24 July 2020
Guidance
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What does the research process look like from start to finish?
This guidance outlines how you can effectively plan your research and the areas that you will need to consider throughout your research project. 
22 July 2020
How-to
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How to get involved with our work on hospital discharge
Download social media messages, a template news story, email marketing copy and a press release template to encourage people in your area to share their experiences of leaving hospital.
14 July 2020
Guidance
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Support our campaign: ‘Because We All Care’
Find out more about our new campaign 'Because We All Care' launching on 8 July. Download the resources you need to support the launch and run your own campaign for your community.
2 July 2020
Guidance
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Call handling guidance
If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.
30 June 2020
Guidance
Q&A - new shielding guidance
This guidance has been put together by the Government to help stakeholders such as local Healthwatch answer questions from members of the public around the new shielding guidance that will come into force from 6 July.
23 June 2020
Guidance
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Easing lockdown: Return to work guidance
We share the key issues local Healthwatch Chairs and CEOs should consider in the 'new normal' to best protect staff, volunteers, and the public, as lockdown measures ease.
11 June 2020
Guidance
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Volunteer role descriptions
Take a look at these role descriptions and amend or adapt based on the volunteering needs of your Healthwatch.
8 June 2020
Guidance
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How to start your research project
This guide outlines how you should decide the issues you look at and how to set research aims and objectives.
8 June 2020
Guidance
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Free online training for volunteers
We share free training and online courses which can be completed remotely by your volunteers.
4 June 2020
Guidance
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The Quality Framework: How can it help you?
Find out what the quality framework is, how you can get involved, and how it’s being used by local Healthwatch boards and leaders to improve their work.
4 June 2020
Guidance