Mystery shopping is a research methodology that you can use to gain insight into how services in your local area operate from a service user perspective.
As the cost of living crisis continues, use this template survey and guidance to gather local experiences and carry out engagement with your local community on the subject.
Healthwatch need a way to collect, store and analyse their data. This guidance covers low cost solutions using Excel – part of the standard Microsoft Office/365 suite.
With NHS staff holding industrial action this winter, this resource aims to help you answer common questions and find out from NHS providers any likely impact in your area.