Guidance
Resources
Policies to support volunteering
These templates will help to ensure that you have clear and robust volunteering policies available.
Guidance
How to engage with people who are not online
This training will help give a good overview of engagement techniques that can be used to help you gain insight from people who are not online.
E-learning
Working with partners and maintaining Healthwatch independence
Find out the things you need to consider when working with partners on research projects.
Guidance
Annual report template 2020-21
Download this year's annual report template to showcase how your work has made a difference to services and your local communities.
Guidance
Volunteer role descriptions
Take a look at these role descriptions and amend or adapt based on the volunteering needs of your Healthwatch.
Guidance
Complaints policy template for local Healthwatch
If we make a mistake, it’s important that we work quickly to put things right and learn from what has happened. This resource provides a template policy you can adapt to use in your work as a local Healthwatch.
Guidance
Helping you to create a robust conflict of interest policy
Find out more about why it’s important your conflict of interest policy is robust, how it can help you to demonstrate your independence to the public and support you in measuring your effectiveness within the Quality Framework.
Guidance
Helping you to create a robust code of conduct
Find out why it’s important your code of conduct is tailored to your values, how it can help you manage challenging behaviours, and meet the needs of the Quality Framework in demonstrating your effectiveness.
Guidance
Quality assuring your research
This guide sets out the importance of quality assuring your research and the steps you can take to ensure your research is as good as it can be throughout the research process.
Guidance
Online induction for local Healthwatch lead officers
Have you just joined local Healthwatch as a lead officer? Take our online induction to learn more about the role of local Healthwatch, how to provide an effective service, and the support available from Healthwatch England.
E-learning
Helping you with your decision making process
Find out more about decision making, including how to meet your legal obligations, with tips on gathering information and prioritising your work plan.
Guidance