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  • New videos produced to explain who we are and what we do

    Guidance - 25 March 2025
    Video content is a popular and effective way to engage with your online audience using your website…
  • Media protocol

    Guidance - 16 July 2024
    This protocol outlines our approach to managing media relations and helps clarify the role of the…
  • What is the quality logo and how to use it

    Guidance - 15 August 2023
    We have introduced a new logo that Healthwatch who have completed the Quality Framework can use to…
  • Quality Framework

    Guidance - 22 August 2022
    The Quality Framework aims to provide a shared understanding of the key ingredients for running an…
  • Risk and crisis communication plan

    Guidance - 15 July 2021
    Take a look at this example of a risk and crisis communication plan and find out how to write your…
  • The essentials to project planning

    Guidance - 8 July 2021
    Find out how this resource will help you and your team deliver on projects with successful outcomes…
  • Helping you with your decision making process

    Guidance - 19 November 2020
    Find out more about decision making, including how to meet your legal obligations, with tips on…
  • Making a difference toolkit

    Guidance - 30 September 2019
    Help make the value of your work recognised and look at this toolkit to help you show the impact…
  • Your story: How using the Quality Framework led to improvements

    Blog - 14 February 2022
    The Quality Framework can help you evaluate your service by highlighting strengths and weaknesses.…
  • Your story: How using the Quality Framework helped us

    Blog - 17 January 2022
    The Quality Framework is a tool that helps you understand the strengths and weaknesses of the…

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