Network News -
Healthwatch Chairs have been discussing some of the main issues they have faced adapting to the COVID-19 situation over the last few weeks.Guidance -
Use this checklist if your Healthwatch changes provider. It includes the steps local authorities, outgoing and incoming providers need to consider during this transitional period, to ensure the public continue to receive a good service.Guidance -
It’s always important to involve and support our volunteers. We look at the best ways to do this remotely.Blog -
The NHS has started testing a coronavirus (COVID-19) contact-tracing app. Find out what we know so far and the issues the public might raise with local Healthwatch.Guidance -
Find out the answers to some common questions about the NHS test and trace service to help you provide advice to the public when it comes to COVID-19.Blog -
In his latest blog, Healthwatch England Chair, Sir Robert Francis discusses a new joint campaign with CQC, our key policy priorities, and support over the coming months.Network News -
Find out what the quality framework is, how you can get involved, and how it’s being used by local Healthwatch boards and leaders to improve their work.Guidance -
We share free training and online courses which can be completed remotely by your volunteers.Guidance -
This guide outlines how you should decide the issues you look at and how to set research aims and objectives.Guidance -
Take a look at these role descriptions and amend or adapt based on the volunteering needs of your Healthwatch.Guidance -
We share the key issues local Healthwatch Chairs and CEOs should consider in the 'new normal' to best protect staff, volunteers, and the public, as lockdown measures ease.Guidance -
If part of your role is the respond to calls from the public, take a look at three guides that outline how to structure a conversation, managing a difficult call and assessing safeguarding and risk.Guidance -
This guidance outlines how you can effectively plan your research and the areas that you will need to consider throughout your research project.Blog -
Gavin Macgregor, Head of Network Development talks about why good governance and decision-making is important. He also outlines some of the challenges Healthwatch Chairs say they face running a Healthwatch.Network News -
Former GP, Sir John Oldham, joins the independent champion for people who use NHS and social care services.Network News -
Everything you need to know about Healthwatch Week and the Healthwatch network awards 2020.Guidance -
Our aim at Healthwatch is to undertake fair research which isn’t influenced by personal views or preconceptions. This guidance outlines how you can identify and minimise bias in your research so that you can report your findings in an objective way.Guidance -
After hearing from over 80 Healthwatch about how they've used digital tools since COVID-19 to engage with people online, we’ve put together some tips based on what you’ve told us and included learning from Healthwatch England too.Guidance -
Find out how to effectively develop and use a survey in your work, as well as common questions you can ask.Blog -
From 23 September 2020, Government websites must meet new accessibility regulations, although the regulations are unlikely to apply to Healthwatch services, we have looked at the steps you can take to make your online information accessible.Network News -
Find out how to get involved in our new research project, as we explore potential inequalities surrounding the shift to remote GP appointments during the COVID-19 pandemic.Guidance -
The NHS COVID-19 app has been launched to help notify users if they have come into contact with someone who tests positive for COVID-19. Find out how you can support the campaign to get people to download the app.Network News -
Help ensure stakeholders, supporters and the public understand the true value your work has for people’s experiences of health and social care.Blog -
Read about our new volunteering programme, as Alvin Kinch, Volunteering and Regional (London) Network Manager, shares the support available from Healthwatch England for volunteers and their managers.Blog -
How do we engage people who can't use the internet, don't have access or feel comfortable talking to us in this way? Find out how local Healthwatch across England are addressing this issue.Guidance -
Find out the critical ingredients for developing communications strategy and then apply and review the approach you have chosen.Blog -
With COVID-19 restrictions making it difficult to visit services, Esther from Healthwatch Northamptonshire shares how they organised a virtual visit to ensure maternity services are running smoothly.Guidance -
Video diaries are a great way of capturing people’s real-time experiences. This guide shares how to engage with people using video diaries.Blog -
Now we may not all be in the same physical space this year to share what we’ve working on or our stand out achievements from the previous year – but that doesn’t mean we have to keep quiet!Guidance -
Co-production allows seldom heard groups to explore issues on their terms - with you facilitating, rather than driving. This guide shares how to co-produce a research project with seldom heard groups.Guidance -
People who live with dementia are a group often excluded from engagement. This guide describes an approach to gathering their views, including partnership working, co-production and engaging through community groups.Blog -
Learn more about different ways that you can engage with your communities in these three guides, produced by local Healthwatch.