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Take a look at our work to improve Healthwatch’s use of digital systems since January, and help us understand your digital needs in a post COVID world.Blog -
Do you lead on campaigns for your Healthwatch? Find out about our new communications network for staff and volunteers and how you can be involved.Guidance -
During the pandemic, Healthwatch were unable to visit services to find out about people's experiences. Across the network, Healthwatch have found other ways of getting insight that may prove useful as an alternative to Enter and View.Blog -
The pandemic has shown more than ever the importance of collecting demographic information to help us better draw conclusions about people’s experiences of health and care. Here is why it’s important, how we’re going to support you, and FAQs.Guidance -
This guidance sets out the issues you need to consider when using demographic data as part of a research or engagement project.Guidance -
Care Quality Commission has released a guidance document detailing how they aim to work together with local Healthwatch across the country and what they aim to achieve in developing these relationships.Blog -
Find out about our new brand values, as well as the steps we'll take this year to strengthen our brand further.Guidance -
Refugees and asylum seekers are often under represented groups, with language barriers and unfamiliar surroundings preventing them from engaging easily with services. Find out how to engage directly with them by overcoming these challenges.Guidance -
This guide gives you an introduction into how you can use live streaming as a way of connecting with different areas of your community, increasing your reach and building relationships with stakeholders.Guidance -
This guide from Healthwatch Camden explains how to partner with your local GP surgeries and send text messages to their patient list with links to your current surveys and when this digital engagement method is, and isn't, appropriate.Network News -
Healthwatch has developed a qualitative research methodology that local health and care systems can use to better understand people’s experiences using integrated services.Guidance -
Everything you need to get started with the Healthwatch brand. Download our handy messaging cheat sheet, strapline, tone of voice, local Healthwatch descriptors, and visual guidelines.Network News -
One of the range of tools we are testing as part of the Digital Transformation project is called Smart Survey. Read about the pilot and what this could mean for you.Guidance -
Find out how this resource will help you and your team deliver on projects with successful outcomes – from start to finish!Guidance -
Find out what is included in the Health and Social Care Bill and how the changes will affect you.Guidance -
Take a look at this example of a risk and crisis communication plan and find out how to write your own.Network News -
Every year, the Healthwatch Network Awards celebrate our best work from across England. The deadline for applications has now been extended to 3 September 2021. Find out about the awards, how to apply and download the award criteria.Guidance -
Evidence that is clearly communicated in an engaging way is more likely to be acted upon. Find out how best to present your findings and encourage action.Guidance -
Find out how to make effective recommendations that help achieve change and how to make them stick in our guidance.Guidance -
With the majority of adults using social media, it is a great way to promote your Healthwatch, answer questions from the public and seek feedback on services. Find out how to build engagement and get the most out of each platform.Network News -
Find out about our upcoming campaigns and how you can get involved.Blog -
With a need to record demographic data to better understand people’s experiences of care, we’re making changes to the CiviCRM and advising all Healthwatch to use our demographic taxonomy to achieve greater consistency and impact in data collection.Guidance -
Find out how to carry out quantitative data analysis, different methods you can use and our top tips for data visualisation.Blog -
The Impact Programme is helping you ensure your engagement and research activities lead to positive improvements in people’s health and wellbeing while better communicating to commissioners how this benefits people’s lives.Guidance -
Take an hour to review your approach to outcomes and impact with our new easy to use checklist.Blog -
Find out what we are already doing to help you make Healthwatch communications accessible, as well as the additional steps we are planning.Guidance -
Discover why it’s important to collect demographic data and how and when to collect it. The resource also contains ideas about how you can support your staff and volunteers to collect demographic data.Blog -
The Government has published plans for tackling COVID-19 this autumn and winter. Our policy advisor Bren explains what's in the new plan.Guidance -
Save time and use this practical resource and checklist to update your communications in line with our brand tone of voice.Network News -
We're undertaking a project focused on the issue of unmet need in social care. Read below to find out about the project and how to apply.E-learning -
Take our online course to learn when to ask demographic questions, how to tackle tricky communication situations, and how to use demographic data to understand local people's needs.Network News -
Over 80% of local Healthwatch say they have regular contact with their ICS. Find out more in our review of current relationships between Healthwatch and ICS’s, including our strengths, and areas for improvement to work better together.Blog -
Over the last year, we have been reviewing our digital systems to improve our offer to local Healthwatch.Blog -
With the introduction of the Integrated Care Systems there will be a heavier focus on collaboration within and between different ICS areas. Find out how you can help improve data standards across the network to enable better collaboration.Blog -
Hear from Saba, a Healthwatch Commissioner about her views on where Healthwatch is going and what she’s most looking forward to when it comes to supporting the network to be the best it can be.Blog -
The Quality Framework tool helps you work out the strengths and weaknesses of your service. Healthwatch Northumberland walk us through how they used it and the lessons they learned.Blog -
Take a look at some of the best from Healthwatch 2021, which saw over 600 staff, volunteers and stakeholders get together online to debate, share and learn.Network News -
During Healthwatch Week, we revealed in our session 'Delivering data to make a difference' that we plan to roll out SmartSurvey to the network for a one-year pilot. Find out more.Guidance -
People who are experiencing homelessness are often not asked about their views. We spoke to Healthwatch Dorset to find out more about their approach to working with homeless people and what they’ve learnt.Guidance -
Writing a case study and not sure where to start? Not to worry, we’ve put together some top tips so that you can make your case studies as strong as possible.Guidance -
Read about our pilot to help to share learning across the Network when it comes to engaging diverse communities.Blog -
The Quality Framework is a self-assessment tool that helps you understand areas for improvement. Healthwatch Haringey tells us about the benefits this process gave them.Guidance -
We’ve outlined a quick summary of what current ICS guidance means for your Healthwatch.Guidance -
Download the 2023 campaigns calendar to help you plan your engagement and communications strategy for the year ahead.Guidance -
It's important that you work together effectively with other local Healthwatch to prepare for ICS changes. This toolkit provides guidance on how to facilitate collaboration at place and system level.Blog -
Find out what quick and simple steps you can take now to make writing your annual report easier and quicker come June and read our tips from the review of your 2022/23 reports.Blog -
The Quality Framework is a tool that helps you understand the strengths and weaknesses of the service you provide. Learn from Healthwatch Cambridgeshire and Peterborough the benefits of using the system and how it helped them.